Posted 14 July 2010 - 09:44 PM
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Posted 15 July 2010 - 03:28 PM
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Posted 16 July 2010 - 12:31 AM
EC law dictates an item must last a reasonable amount of time. Basically a £10 toaster, ok a year or 2 used every day but TV generally 5 - 6 years. Pop over to trading standards website.
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The following are guidelines for all goods ordered for delivery. For Collect@Store items, please see the in-store returns policy.
Wherever possible we will respond to your individual circumstances.
If there is a fault with your product within the applicable product guarantee period (normally 12 months from delivery) or other defect with your order, we will normally offer a prompt repair service. You will always have the option of an exchange or refund if the fault occurs within 28 days of delivery. In all cases we reserve the right to inspect the product and verify the fault.
To qualify for a refund or exchange the product must be:
* in otherwise 'as new' condition
* complete with any accessories and free gifts offered with it
if possible, with the original box and packaging
If a DVD, CD, or software item is faulty under guarantee we will happily exchange it for the same title or offer a refund.
You can either return the product to a PC World store or phone Aftersales on 0844 561 0000 to arrange a collection. Aftersales is open from 9am to 8pm, Monday to Friday, and from 9am to 5pm, Saturday and Sunday. Any refund due to a fault or other defect will include a refund of the applicable delivery charge paid (if any). In these cases, we will also pay for our costs of collecting goods if they are not taken into a store. Replacement goods are sent by standard delivery. If a fault occurs while you are abroad, please contact us to discuss how we can assist.
This promise does not cover faults caused by accident, neglect, misuse or normal wear and tear. Consumable items, such as non-rechargeable batteries and ink cartridges are covered by guarantee for 3 months after delivery.
Items sold on this website are generally intended for normal domestic and consumer use and not for resale or commercial use. If we arrange to collect goods from you it will be at our cost.
THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS. DETAILS OF YOUR LEGAL RIGHTS ARE AVAILABLE FROM TRADING STANDARDS OR CONSUMER DIRECT.
Only mentions on rechargable batteries ,,get back onto them or tell them your are going to trading standards and one of the Sunday papers consumer pages ie the Judge in the Sunday Mail or the one in the Sunday Post